Cancellation and Refund

  • You can cancel your order within 1 day (24 hours) of placing it. Contact our customer service team immediately if you want to cancel.
    We cannot cancel the order if the seller has already packed or shipped it, or if the product is out for delivery. If the item still reaches your address, you can choose to reject the delivery.

    Damaged or Defective Products

    If you receive a damaged or defective product, report it to our customer service team within 2 days of delivery.
    Share your order ID and photos or videos of the issue.
    Our team will check the problem with the seller and give you the next steps quickly.

    Product Not as Described

    If the product looks different from what you saw on the website, or if it does not meet your expectations, contact us within 2 days of receiving it.
    After we review your request, we will decide whether to replace the item, issue a refund, or offer store credit.

    Manufacturer Warranty

    Some products come with a manufacturer’s warranty. For these items, please contact the manufacturer directly for support, repairs, or replacements.
    Our team will guide you if you need help.

    Refund Timeline

    If we approve your refund, we start the process immediately.
    You will receive the refund within 5–7 business days through your original payment method or as store credit, depending on the situation.

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